Transactional emailing is a mode of personalized communication between an organization and a customer. Such emails are often intent-driven, meaning they are often tuned to specific actions taken by the target audiences who engage with the brand.
Transactional emails range broadly from sharing the coupons to sending the confirmations and everything in between. Examples of transactional emails are – cart abandonment, order confirmation, shipping confirmation, customer feedback, and password resets. Transactional emails help brands in boosting engagement.
They enhance customer relationships and ensure engagement, retention, and conversion.
To ensure that this valued relationship-building opportunity doesn’t fail, here are some optimization tips you can implement into your business marketing strategy.
Transactional emails won’t be boring with these tips-
Draft the creative email copy
Don’t forget to catch the eye of your readers. This means trying to treat even your transactional emails like promotional emails. While writing promotional emails, you pay a lot of attention to creating compelling email copies. You try to ensure the emails provoke further interaction and engage the audience. Well, ensure your transactional emails shouldn’t be any different.
Try to be as creative as possible but also make sure your emails are not confusing and they are easy to read. Make it easy for recipients to find detailed information while adding the right amount of visual interest. For instance, feature quality product images alongside product names, descriptions, pricing details, and more.
The key is balancing the creative elements with real information.
Try to say straight to the point, and provide information immediately, but ensure it is compelling and hard to miss. In addition, also add the right touch of excitement. For example, “There are amazing discount coupons; order today!” Cue the subscriber counting the days until the package gets to the door.
More Relevance, Less Sales
Transactional emails come with a lot of opportunities for marketers. The stats say transactional emails’ open rate is much higher than typical marketing messages. People engage more with transactional emails, giving brands an opportunity to take potential customers further in the transaction.
Thus, it is important to communicate well instead of trying to make a sale. It will be better if you are clear and supportive to your readers so they could rely on the emails instead of considering them generic.
Remember: you must be clear, precise, and compelling, all with only relevant information.
Send customized emails
Doubtless, it sometimes gets tough to send customized emails or follow the buyer’s journey, but if done well, they can make a strong impact.
Brands know their customers well, especially the regular ones! When someone purchases from you, you learn a lot about their preferences, needs, wishes, and budget. Whether it’s the type of dresses they like or the time they are more likely to plan their trips, don’t let that information go to waste.
Use customized recommendations to cross-sell your additional products and services.
Send friendly reminders
By sending friendly reminders, let your consumers know you care for them. Anticipating the requirements of potential consumers is a good way to keep them happy.
Friendly reminders are appreciated by customers and ensure that the association between the brand and consumers flourishes.
Encourage social sharing
Sometimes, we don’t need something but might know others who need it. So, why not turn transactional emails into share-worthy ones? So that even if your particular target recipient doesn’t need your services, they can share them with the ones who need them.
There are good chances that the recipients know someone who needs the services more. A good way is to add a social sharing prompt and ensure your email is worthy to be shared.
Bonus tip – Make sure your transactional email API always has a social sharing prompt.
Actively collect reviews
Customer reviews are priceless for your brand. So insist your happy customers leave a review after they’ve completed a purchase (when they are more likely to share a reaction). Even for those customers who are not very satisfied, ask them to share the reviews so that you know how and what needs to be improved.
Once you know the feedback, try to implement the required changes in your services and let your clients know you have improved through the emails
Ready to get started?
Sending transactional emails can help you create personal connections with your customers and let them know you care about them. By sending optimized and personalized transactional emails, you uncover ways to enhance your customer experience from pre- to post-purchase (and everything in between).